We’ve managed to recreate the issue and believe it’s being caused because the link is being opened in the browser.
You need to stop your default settings from opening the web browser, and open the Xinja app instead. If you go to your app management settings and clear defaults in your browser it should resolve it.
If this doesn’t work, try deleting the app and reinstalling it to prompt it to open when you follow the link.
Let me know how you get on. If you’re still having issues, let me know here or contact us on 1800 946 527 (or +61 2 8598 8525 if overseas) or email us at email@example.com.