I ran into an issue this morning when trying to withdraw cash from the register at Coles.
I still do most of my banking with a Big4 bank, until Xinja is a bit further along the development path and can provide most of the services I use my current bank for. My partner has my physical card for my Big4 bank and I do most transacting by my phone, which works fine as long as I don’t need cash. I normally don’t use cash, but I had engaged the services of a business that doesn’t take EFT, which I was unaware of at the time.
So I thought this would be the perfect opportunity to use the Instant Top Up feature with my Xinja card, which I keep in my wallet. I proceeded to move the money to my Xinja account, which worked fine, but when I inserted my card and paid for the transaction expecting to be able to withdraw cash, I was not given the prompt. When I checked the receipt, it had come up as a credit transaction, so when I attempted to get an operator to perform the cash-out function for me, the same thing happened with it prompting that cash withdrawal is not available with the card. I would expect this with Tap and Pay, but not with an inserted card, where I should be able to select the account type.
Is there an option in the app somewhere to fix this, or is this not a feature currently available?