I attempted to withdraw $500 from my Xinja Bank account at the BOQ branch ATM at Waterworks Road, Brisbane last saturday morning. The ATM responded with a message that it was unable to process the transaction and that I should withdraw the pink debit card which I did. I did not receive any cash.
On returning home and checking my accounts I find that there is only $1 available in the account and an entry showing a withdrawal of $500. There is another note showing Current Balance of $501.
Today I noticed that $500 has been deducted from my Xinja Bank account with my current balance showing $1. This was subsequent to a chat with Solly this morning where he stated that I could wait up to 24/03/2020 for the failed cash withdrawal of $500 to be refunded.
It should not be possible for Xinja to allow MasterCard to deduct $500 from my account when no cash was paid out by the BOQ ATM in the first place. I shall not be using BOQ ATMs in the future as advised by Solly. In fact, I am reluctant to use the Xinja pink card at all as I am fearful that Xinja’s relationship with MasterCard will do this to me again particularly as it involves ten days loss of interest to MasterCard.