I’ve read some great ideas in this forum about features for Xinja moving forward, some of them are even being integrated into the app. I think that’s actually one of the coolest parts about Xinja, the stuff you guys come up with can actually be made into a reality!
So in this same vein, I thought I’d ask you all what you think the future holds for banking in general. (Remember, Xinja isn’t a bank just yet, but we’re getting closer each day!).
I spoke to an Uber driver yesterday who said he truly missed his corner store St George branch, which stuck around for a few years after the Westpac merger in its old form, but had recently disappeared. He liked the fact the bank manager knew him and his business. He felt like St George cared.
He also uses ING, and loves their mobile banking, but was saying how he hopes banks find a way to integrate all this ‘new technology’ with that same feeling of personalisation, and understanding of your individual circumstances. Perhaps even to the point of trying to proverbially ‘bend the rules’ to assist them.
Do you know what I mean? It might not even mean ‘bending the rules’, but it rests within that same perception of going above and beyond the call of duty as a bank manager.
So when the branches all disappear, how will we achieve that same (or similar) level of ‘true’ customer service?
What does the future hold for banking?