I joined XINJA this week. Today I completed my first $20 instant top up with NO issues.
However at 7 pm tonight i attempted a second top up of $70. It NEVER arrived. O chatted with XINJA and was advised it had been successfully Recieved by them and should arrive in an hour or so.
Two hours later and the $70still hasn’t appeared.
I’m grateful I didn’t transfer a larger amount and really need answers. But sadly after my top up not arriving I can’t feel confident transferring my savings into Xinja. So disappointed and don’t understand what’s happened. Has anyone else had this experience?
Update: It’s now been over 12 hours and my “instant” top up has still failed to be credited to my Xinja account. So I’ve raised a dispute with my original bank to get my money back. And won’t be banking with Xinja again I am so disappointed with this experience and won’t use XINJA again. .