Instant Top Up Not Working

I’m trying to top up my account and keep getting this message. Have tried all weekend. Don’t know what’s going on :cry:

It’s probably corona virus, world investments or because they haven’t started lending yet :rofl:

1 Like

Hi @daveprnce!

Have you recently installed a VPN? Please be aware that our instant top up feature is not compatible with VPN use. If you have a VPN installed, please try turning this off and attempting the top up again.

If that tip doesn’t help and you’re still experiencing the same error, please DM me your full name (tap on my profile image and hit ‘Message’) and I’ll take a closer look into this! Alternatively, our Xinjarati are online now if you’d like to jump on our in-app chat or give us a call on :phone: 1800 946 527.