During the sign up phase there is a step where you can order your physical card. I choose this (I must admit almost mindlessly), not quite realising yet that later in the process I would have the card in my wallet, ready to go. Now I actually don’t want the physical card, I have no need for it, it’s a waste of resources. I would expect a neobank to principally not deliver physical goods.
Perhaps there are reasons why someone may want a physical card. They could then still do this after signup, by going to the “Card” tab in the app.