Refund Issue on Xinja accounts

I am just curious if anyone else was hit by the refund issue that Xinja had where it would reject refunds issued to an account.

I am still chasing after my refund after the merchant reissued the refund as Xinja account declined the original refund.

Hey @XinjaPat! :wave:

These issues with refunds occurred because earlier in the year MasterCard changed the way refunds could be processed, while Xinja stuck to the original method. This meant that while we made the adjustment, refunds from certain merchants who had adopted this new method were temporarily blocked, as we were not yet set up to process them correctly. The good news is that this has since been amended and refunds should land in Xinja accounts as normal, as we have updated our systems to include this new method, as well as the old.

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